General terms and conditions of sale
SURF CLUB HOTEL
ARTICLE 1 – PURPOSE AND SCOPE
These General Terms and Conditions of Sale govern the contractual relationship between SHPB, operating the Surf Club Hotel, and any person making an accommodation reservation with the establishment.
They apply to all reservations made directly with the hotel, by telephone, email, or via the hotel’s website.
Any reservation implies the client’s full and unconditional acceptance of these General Terms and Conditions of Sale.
ARTICLE 2 – IDENTIFICATION OF THE ESTABLISHMENT
Surf Club Hotel is operated by SHPB, a Simplified Joint Stock Company (Société par Actions Simplifiée – SAS), whose registered office is located at:
19 avenue de la Reine Victoria, 64200 Biarritz, France
Registered with the Trade and Companies Register under number 928 111 814.
Hereinafter referred to as “the Hotel”.
ARTICLE 3 – RESERVATION
Any reservation made through the Hotel’s website or directly with the Hotel’s services becomes firm and definitive once validated by the client and confirmed by the Hotel.
The client acknowledges having read and accepted these General Terms and Conditions of Sale, as well as the specific conditions applicable to the selected rate, before confirming the reservation.
The reservation details (stay dates, number of guests, room type, applicable rate, and cancellation conditions) are included in the confirmation sent to the client.
ARTICLE 4 – RATES AND SERVICES
Prices are indicated in euros (€), including all applicable taxes, according to the rates in force at the time of booking.
The services included in the selected rate are specified during the booking process.
Breakfast is available at an additional cost and will be charged according to the Hotel’s current rates.
Any applicable tourist tax must be paid according to the conditions indicated by the Hotel.
ARTICLE 5 – PAYMENT TERMS
Depending on the selected rate, payment of the reservation may be made:
- by full online payment at the time of booking;
- by bank card guarantee using a valid credit card;
- or directly at the Hotel.
The Hotel reserves the right to refuse any reservation where the guarantee is insufficient or where the payment method provided is invalid.
ARTICLE 6 – CANCELLATION AND MODIFICATION CONDITIONS
Unless specific rate conditions applicable at the time of booking provide otherwise, the client may cancel or modify their reservation free of charge up to one day before the scheduled arrival date.
Any cancellation made after this deadline, or any failure to arrive at the Hotel (“No Show”), may result in the charge of the first night reserved.
Any modification to a reservation remains subject to availability and the applicable rate conditions.
ARTICLE 7 – ARRIVAL AND DEPARTURE
Rooms are available from 3:00 PM on the day of arrival.
Rooms must be vacated no later than 12:00 PM (noon) on the day of departure.
Any early arrival or late departure request must be made in advance with the Hotel and may be subject to an additional charge.
ARTICLE 8 – PETS
Pets are accepted within the establishment according to the conditions and rates communicated by the Hotel.
The client remains responsible for their pet and agrees to comply with the safety, hygiene, and quietness rules applicable within the establishment.
ARTICLE 9 – CLIENT CONDUCT AND USE OF FACILITIES
The client agrees to use the Hotel’s equipment and facilities in accordance with their intended purpose.
Any behaviour likely to disturb other guests, compromise the safety of persons, or cause damage to the Hotel’s property may result in the immediate termination of the stay, without refund.
ARTICLE 10 – HOTEL LIABILITY
The Hotel shall not be held responsible for the loss, theft, or deterioration of the client’s personal belongings, except within the limits provided by applicable legal provisions.
The client remains responsible for any damage they may cause to the Hotel’s property or to third parties present within the establishment.
ARTICLE 11 – FORCE MAJEURE
The Hotel shall not be held responsible for the total or partial failure to perform its obligations when such failure results from an event considered as force majeure under French law.
ARTICLE 12 – PERSONAL DATA
The information collected during the reservation process is necessary for the processing and management of the client’s stay.
Such information is processed in accordance with applicable personal data protection regulations.
The client has the right to access, rectify, delete, and object to the processing of their personal data, under the conditions provided by applicable regulations.
ARTICLE 13 – COMPLAINTS AND CONSUMER MEDIATION
Any complaint relating to a stay must be submitted to the Hotel in writing within a reasonable period following the service concerned.
After first contacting the Hotel with a written complaint, and in the event of an unsatisfactory response or no response within a reasonable timeframe, consumer clients may refer the matter free of charge to a consumer mediator in accordance with Articles L.611-1 et seq. of the French Consumer Code.
The contact details of the competent mediator will be provided in accordance with applicable legal requirements.
ARTICLE 14 – GOVERNING LAW AND JURISDICTION
These General Terms and Conditions of Sale are governed by French law.
The parties shall seek an amicable solution to any dispute that may arise from the application of these terms.
Failing an amicable agreement, disputes shall be subject to the jurisdiction of the competent French courts.
